![]() For context, we had a massive data loss of core projects accidentally trashed. The product's recovery system doesn't work on our MAC. " And that was that! If their product doesn't work- to damn bad- they are keeping your money anyway! In the end I purchased Stellar and it worked perfectly and was able to recover my data! Save yourself time and effort and just buy Stellar! Review collected by and hosted on G2.com. Unfortunately, we are unable to proceed with a refund according to our Terms of Sale, which you've agreed to upon purchase. They stated that just because some files didn't recover, that wasn't their problem- and that I should have checked EVERY file in preview prior to purchasing!!! In the end they said "We are sorry to hear that you are not satisfied. They then wrote back and said they needed MORE proof, screen shots of files that would open in preview, but not open after recovery. They said that was done on a case by case biases, and asked me to document a bunch of things about my system, disks, etc. At this point (each step takes many hours) I decided that I would like to try a different product. ![]() I ran the recover again, but had the same result. I checked all the directions, and I had done everything that was instructed. It actually turns out it will not recover applications, but they don't tell you that either. ![]() I also tried to open many of the applications that had been recovered. When I went to open the files in the folder, they wouldn't open. It took awhile, and it created a folder on the drive I was boot from. The scan showed a lot of files were recoverable, so I said recover. ![]() This would create a nightmare if you've organized files in some way- you'll have to reorganize everything- but they don't tell you this. First of all it's important to know that the application does not maintain your file structure- it lumps everything by file type, e.g., all the jpgs end up in the same folder regardless of where they came from. I purchased the product, and ran a deep scan. I followed all the instructions prior to purchasing, but you have to purchase the product to actually recover more than 500mgs of data.
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